Troubleshooting & Support Services | S&B Automation

Contact Information

Full Name *

Email Address *

Phone Number *

Company Name

Position/Title

Issue Details

Urgency Level *

Issue Type

System/Equipment Affected *

Problem Description *

Error Messages/Codes

When Did the Problem Start?

System Information

PLC Model

Software Version

HMI/Display Model

Network Configuration

Recent Changes Made to System

Impact Assessment

Troubleshooting Already Attempted

Steps Already Taken (Select all that apply)

Available Documentation (Select all that apply)

Remote Access Available?

Yes - remote access possible

Can be set up if needed

No - on-site visit required

Support Requirements

Preferred Support Type

Remote support first

On-site visit needed

Phone consultation

Required Response Time

Preferred Contact Method

Phone call

Either method

Available Hours for Contact

Additional Information

System History/Background

Additional Information

Have Screenshots or Files?

Have error screenshots, equipment photos, or diagnostic files? Email them separately to:

support@sb-automations.co.za

Tip: Include urgency level and system name in email subject

Helpful files:

• Error screenshots
• Equipment photos
• PLC program backups
• Diagnostic files
• Network configs

Contact Information

Full Name *

Email Address *

Phone Number *

Company Name

Position/Title

Issue Details

Urgency Level *

Issue Type

System/Equipment Affected *

Problem Description *

Error Messages/Codes

When Did the Problem Start?

System Information

PLC Model

Software Version

HMI/Display Model

Network Configuration

Recent Changes Made to System

Impact Assessment

Troubleshooting Already Attempted

Steps Already Taken (Select all that apply)

Available Documentation (Select all that apply)

Remote Access Available?

Yes - remote access possible

Can be set up if needed

No - on-site visit required

Support Requirements

Preferred Support Type

Remote support first

On-site visit needed

Phone consultation

Required Response Time

Preferred Contact Method

Phone call

Either method

Available Hours for Contact

Additional Information

System History/Background

Additional Information

Have Screenshots or Files?

Have error screenshots, equipment photos, or diagnostic files? Email them separately to:

support@sb-automations.co.za

Tip: Include urgency level and system name in email subject

Helpful files:

• Error screenshots
• Equipment photos
• PLC program backups
• Diagnostic files
• Network configs

Troubleshooting & Support

Submit Technical Support Request

Contact Information

Issue Details

System Information

Impact Assessment

Troubleshooting Already Attempted

Support Requirements

Additional Information

Have Screenshots or Files?

Troubleshooting & Support

Submit Technical Support Request

Contact Information

Issue Details

System Information

Impact Assessment

Troubleshooting Already Attempted

Support Requirements

Additional Information

Have Screenshots or Files?